Refund policy

Customers are entitled to a refund or replacement or a voucher for a product deemed faulty.
If you discover a fault or problem with our product, you must contact us within 3 days of delivery by email to admin@rawansandart.com and provide photos of the faulty items for an investigation to decide on the outcome.
If you do not contact us within 3 days of delivery ( which is sufficient time to discover any problem/ fault with the product), this means you agree that you received the products without any fault or problem.
In case the fault is minor, we may authorize the return of the product to us at your cost and only provide a replacement or voucher.
Although children’s products are suitable for young ages (5+), we recommend parental supervision. The products must be used by children of an appropriate age. In the event it is deemed a product has been misused, a remedy will not be offered.
We don’t offer a refund or exchange for a change of mind on our products and services.
We don’t offer a refund or exchange after booking a children’s class or online lesson. The classes/lessons are group classes and are organised and scheduled based on the number of bookings. Please note there are a lot of preparation that goes into organising classes, so please ensure you book your desired class , unfortunately, we do not offer refund in case you are unable to make it to the class. However, if your child is sick, we can reschedule his class/lesson with a doctor’s certificate.

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